Retail and eCommerce Sales Manager

TITLE: Retail and eCommerce Sales Manager
REPORTS TO: Sr Director of ITAD Processing
LOCATION: 860 Vandalia Street, St Paul, MN 55114

SUMMARY:
This position is responsible for all aspects of retail and eCommerce sales, including oversight of the
stores, website, eBay, TechSoup, and other future retail channels. Leads a team responsible for retail
sales success, customer support, and fulfillment.

ESSENTIAL ACCOUNTABILITIES:
Sales Strategy:

• Establishes short and long-term sales goals.
• Tracks and measures progress, modifying plans and revising strategy as needed.
• Identifies and evaluates business opportunities, monitors trends, and researches sales
  options for a retail tech environment.
• Coordinates with the Senior Marketing Director to develop campaigns, promotions, and a
  loyalty program.
• Oversees retail sales floor design to maximize sales opportunities and maintain visual
  consistency between our two retail spaces.
• Ensures product pricing is consistent across all platforms and that repricing efforts happen
  regularly and efficiently.
• Maintains regular communication with retail partners to ensure we are meeting our SLAs
  and developing new products when appropriate.

Staff Management:

• Leads, manages and is accountable for staff and staffing levels in the retail, eCommerce, and
  fulfillment teams.
• Provides supervision, work direction, sales goals, feedback, and development opportunities
  to all members of their team.
• Coordinates and provides coverage for staff when they are unable to work.

Process Improvement

• Ensure that all processes related to the creation of products and services, customer
  management, inventory, and fulfillment are well documented and training is provided to all
  necessary staff.
• Coordinates with the Senior Marketing Director to oversee the creation of new features and
  functionality to our eCommerce channels that promote sales.
• Support the sale of products to Repowered staff and Work Readiness Employees

QUALIFICATIONS AND EXPERIENCE

• Minimum 5 years of retail and/or eCommerce experience.
• Experience working and performing in leadership roles.
• Demonstrated success leading organizational sales strategies effectively, building long-term relationships with clients; and identifying and cultivating new sales opportunities.
• Demonstrated ability to make strategic business decisions and to effectively link the financial and strategic objectives to the organization and the mission.
• Demonstrated strong communication and influencing skills. Ability to interface and engage
  diverse groups of cross-functional department employees, community, and clients.
• Ability to inspire trust, embrace organizational vision/mission/values; provide clear
  direction, and effectively attract, reward, and develop talent at all levels.
• Prior budget management skills, including budget planning, analysis, and reporting for
  effective planning and decision-making.
• Demonstrated strategic and conceptual thinker with the ability to translate to operational
  objectives; ability to manage multiple priorities to meet goals within budget.

Additional Position Information:

• Pay Range: $20-$25/hour
• Vaccination Requirement: Must be fully vaccinated or have completed your 1st dose prior to your start date.
• Benefits: Full benefits package available after 60 days of employment including group health plan, employer HSA contribution, STD, LTD, and a retirement match. We also offer PTO, full 40-hour workweeks, paid holidays, and company apparel!
• Classification: Non-exempt, according to FLSA guidelines.
• Physical Requirements: The office environment includes regular standing, walking, and
  sitting at a desk, use of PC, occasional lifting of approximately 40 pounds.
• Work Schedule: Full-time (40 hrs/week) Hours: Monday – Friday or Tuesday – Saturday
• Other: This position may include occasional travel within the Twin Cities metro area for
  meetings at several locations. Occasional evening or weekend availability may be necessary.