Welcome TechSoup Customers

We stand behind the reliability of our products and are here to support any issues you may have with your equipment.

To receive technical support of any kind, start by opening a support ticket directly with TechSoup's ticketing system.

In the event you have signed for a shipment and you subsequently find there to be damage that was concealed by the packaging, do not throw away the packing materials or cartons or there will be no basis for a claim to file on your behalf. Concealed damage is damage that occurred either at the factory or during shipment that is not obvious without removing the packaging. If you discover concealed damage, take pictures of the packaging and computer damage, and contact Repowered. You have 14 days to report product damaged that occurred during shipment.

Repowered's equipment has either a 30-Day Money Back Guarantee or 1-Year Warranty period. The length of the warranty will be established from TechSoup at the time of purchase. The warranty period begins on the date we finalize the configuration of your hardware.

• All defective products must be returned within the product's warranty period.
• A defective desktop PC that is returned for a replacement may be repaired or replaced at Repowered's discretion.
• Warranties apply to hardware defects only; any user caused issue or physical damage is not eligible for warranty replacement or repair.
• You must initiate warranty replacement requests by contacting Repowered.
• You must receive approval before you send the equipment back.
• You must return the equipment within 10 business days after receiving approval.

• If for any reason you are not satisfied with your purchase, you may return it within 14 days.
• Returns are NOT allowed after 14 days from the date item(s) were purchased with the exception of warranty repairs or replacements (see above for Warranty Replacement Policy).
• Any user caused issues, alterations, obvious wear or damage will not be eligible for a refund or exchange.
• You must initiate return requests by contacting Repowered.
• You must receive approval before you send the equipment back.
• You must return the equipment within 10 business days after receiving approval.

Send your old hardware from TechSoup for free and responsible recycling.

When your computer reaches the end of its useful life, don't just throw it away. Refurbishes recover valuable raw materials from used computers and dispose of waste in an environmentally friendly fashion. Dispose of your old hardware that was obtained through TechSoup responsibly with our take-back program.

The refurbished computers available to nonprofits through TechSoup are meant to last, but will eventually outlive their usefulness. That's why TechSoup offers free and responsible end-of-life recycling for any refurbished hardware you've received from us. To ensure that our refurbisher partners dispose of these computers in an environmentally responsible way at no cost to nonprofits and libraries.

If your hardware has this sticker:

Send an email to [email protected] with the asset number of your hardware.

Repowered will verify it was obtained through TechSoup and send you a prepaid mailing label.

Free data destruction is included with recycling, however, consider taking precautionary steps to sanitize your device's storage before sending it back. 

Pack the hardware in any box that will fit it with newspaper or other packing materials, seal it, and mail with the label securely attached.